Privacy Policy

PRIVACY INFORMATION

This policy applies to this First Long website and enquiries submitted through its contact form.

1. Who is responsible for your information?

To ask about your information or exercise your rights, use the contact details above or our contact form.

2. Information we receive

When you submit an enquiry, we receive the name, email address, company name (if supplied), service of interest and message you provide. Please include only information relevant to your business enquiry.

The website’s hosting and email providers may process technical logs needed to operate and protect their services. The contact form uses a short-lived, salted identifier derived from the connecting IP address to limit repeated submissions. The form itself does not store messages in the WordPress database.

3. Why we use it

We use enquiry information to answer your request, discuss possible services and take steps toward an agreement where requested. The applicable legal basis is taking steps at your request before entering a contract, or our legitimate interest in responding to business enquiries and protecting the website. Optional external media is loaded only with your permission.

4. Service providers and international processing

Information may be handled by the hosting provider, email provider and other service providers needed to respond to the enquiry. The business must identify the actual providers, processing locations and any applicable international transfer safeguards in this policy before it is published.

5. How long information is kept

Enquiries are kept only as long as needed for their purpose and any applicable legal obligations. The business must set and document the retention period for its email and hosting systems before publication. The form’s abuse-prevention identifier expires after one hour. Website privacy choices expire after six months.

6. Your rights

Depending on the law that applies, you may request access, correction or deletion, object to processing, or ask for restriction or portability. Where processing relies on consent, you can withdraw it. You may also complain to the relevant data protection authority.

7. Cookies and external media

See the Cookie Policy for the website’s storage and media controls. You can reopen cookie settings from the footer at any time.

8. Changes to this policy

This policy should be reviewed when the website’s services, providers or data handling change.